WA State Customers: Please fax or mail a copy of your Washington State Reseller Permit to 425-881-5603 or P.O. Box 2935, Redmond WA 98073.
Others: Please fill out and return the Washington State Resale Certificate. Please contact Christine Hastings at 425-883-1220 for a copy.
After all necessary paperwork is on file, you can call, fax or e-mail your order to us. Processing begins the day after the order is received. Our normal lead time for all orders is 5 to 6 business days (M-F) from the date received, not including shipping. The holiday seasons are subject to longer lead times. Items not shipped are automatically cancelled and need to be reordered.
Because we use citrus oils in our MarketSpice Tea and we add no preservatives, we suggest that you purchase what you can use/sell in a 3 to 4 month time frame and place smaller orders more often.
Please order in multiples of 1 pound (where applicable), except for spices/herbs that are expensive per pound. These may be ordered in lesser quantities; for example, Vanilla Beans may be purchased by the ounce. All product returns require prior authorization by MarketSpice with a 15% restocking fee assessed. All authorized returns must be in original packaging as shipped. (No credit will be allowed for returns after 30 days or for product that has been tampered with).
Special recipes can be formulated upon request. Recipes are kept confidential. There is a $25 charge for a 2 oz. special recipe sample. Special blends have a minimum order of 10 pounds. Please inquire for special packaging needs on either MarketSpice products or your own proprietary dry blends. Please allow extra time for special blends.
Formal method of shipping is via FedEx, USPS or trucked. Freight charges will be exact shipping charges incurred by us through our carrier. No extra handling fees will be added.
We deliver to our store in the Pike Place Market once per week. If you wish to have your order delivered there, please ask about specific delivery dates. No freight costs will be added for this service.
All prices are FOB Redmond, Washington. Prices listed for spices and blends are for 1 to 24 pound quantities. There is a 2.5% discount on 25 to 99 pounds, and 5% discount on 100 pounds and over per item. Please call for price quotes on package items of 500 or more pieces (other than MarketSpice Tea or Teabags).
Prices include bulk packaging. Requests for special packaging can be done at an additional cost. Heat-sealed bags are $0.45 per package. Labeling requirements become your responsibility. Bulk product that is divided into smaller, twist-tied bags cost $0.35 after the 10th package. Before that, it is free of charge. Due to the volatility of spices and teas, strong price fluctuations may necessitate a price change. Prices are subject to change without notice. However, as is our policy, we will continue to make every attempt to honor our prices as published.
Net 30 days from invoice date upon credit approval. Orders are invoiced the day after shipping. Invoices not paid within 30 days will be subject to a monthly service charge of 1.5% per month, or the maximum allowable rate under state statutes, computed on the unpaid delinquent balance until the account is paid in full. In the event the account is referred to collection, all fees become your responsibility. New orders will not be shipped if customers have overdue invoices. Continued late payments will result in an account being placed on COD or prepaid terms. Please note: Credit applications are not processed during November and December.
All orders are shipped COD unless credit terms have been approved, or you have prepaid by Credit Card. Please request a credit application if you are on COD status and wish to be put on terms. A standard FedEx COD fee of $10.00 will be added to your invoice.
Pictures and descriptions of bulk spices and bulk teas on the MarketSpice website are not to be copied to other company's websites. We respectfully request that if you sell any of our bulk products, that you take your own photographs. Also, regarding our bulk products, we welcome and invite our wholesale customers to use our products under your own private label (with the exception of our signature MarketSpice Cinnamon Orange Tea, which is a registered trademark), but you must rename any of our blends and sell them under your company name. We feel the use of our own blend names on the website of another company will be confusing to our mutual customers.
Common names of teas and spices (for example: Earl Grey Tea, Darjeeling Tea, Chili Powder, Indonesian Cinnamon, etc.,) of course can be sold under those names. Our own unique blends (for example: China Mist Tea, Lemon Berry Sage Tea, Healthy Heart Seasoning, Green Magic Seasoning, etc.) should be renamed.
Thank you for your cooperation. If you have questions, please call our corporate office at 1-800-735-7198 or e-mail us at email@example.com.